HUMAN CONNECTION. BUSINESS UNDERSTANDING.
Listen more closely.
Understand more clearly.
Connect more meaningfully.
Research, customer contact and business support — bringing a human perspective to the information that matters.
Explore our services ↗
THE VALUE OF A CONVERSATION
Whether you are exploring a market, supporting a customer or following up a business opportunity, understanding starts with listening. That is the connection between our services.
01 / WHAT WE DO
Collect audience perspectives through telephone research and opinion surveys. Start with the questions you need to answer.
Support the conversations between your organisation and its customers, with contact centre services shaped around your requirements.
Connect customer conversations with commercial activity through sales support and assistance with business contact processes.
Support the organisation and processing of information collected through customer contact and research activities.
HUMAN UNDERSTANDING, AT THE CENTRE
Different objectives call for different conversations. We begin by understanding the purpose of yours.
Tell us what you need to understand ↗02 / OUR APPROACH
Start with your business context, your audience and the question or service need behind the project.
Discuss the contact activities, information requirements and responsibilities within a clear project scope.
Connect conversations, information and operational support around the objectives agreed together.
03 / ABOUT KOINÉ
KOINE Srl, part of the HCI group, is based in Maerne di Martellago, in the province of Venice, Italy.
Its activities connect market research, telephone surveys, customer contact centres, data processing and sales support. Koiné Connect brings these services together around a simple principle: meaningful understanding starts with a conversation.
Start a conversation ↗04 / LET’S CONNECT
Tell us about your organisation
and the support you are looking for.